Shipping policy

Last Updated: June 24, 2026

At darrat, we believe that great products should reach you — wherever you are in the world — quickly, safely, and with care. This Shipping Policy applies to all purchases made through our website.

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Processing Time

• All orders are processed within 1–3 business days (Monday through Friday, excluding major US holidays).

• Orders placed after 2:00 PM Eastern Time will begin processing the next business day.

• During sales, new collection launches, or holiday seasons, processing may take 3–5 business days. We will notify you if delays occur.

Once your order has been processed, you will receive a shipping confirmation email with a tracking number.

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Domestic Shipping (United States)

We ship to all 50 US states and US territories.

Delivery times are estimates and begin after the order has been processed. Weekends and holidays are not counted as business days.

Free Standard Shipping is automatically applied to all domestic orders totaling $50 or more (after discounts, before taxes).

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International Shipping

We ship worldwide. If your country is not listed at checkout, please contact us at darrat@outlook.com — we may be able to arrange a custom shipment.

International delivery times are estimates and may be delayed by customs clearance, local postal services, or weather. darrat is not responsible for such delays.

Note: For international orders, we may offer upgraded shipping options (e.g., DHL Express) at checkout for faster delivery.

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Customs, Duties & Taxes (International Orders)

• The customer is responsible for all import duties, taxes, and customs fees imposed by the destination country. These are not included in the price or shipping cost displayed at checkout.

• Customs policies vary widely by country. Please contact your local customs office for an estimate of these fees before placing an order.

• darrat is not responsible for delays caused by customs inspections or for packages held or returned due to unpaid duties.

If you refuse to pay customs fees and the package is returned to us, we will refund the product price minus the original shipping cost and any return shipping fees incurred.

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Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number and link (for most domestic and many international shipments). You can also track your order by logging into your darrat account (if you created one) and visiting Order History.

Please note: Tracking information may take 24–48 hours to update after you receive the confirmation email.

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Lost, Stolen, or Delayed Packages

• Lost in transit: If your package has not moved in tracking for more than 10 business days (domestic) or 20 business days (international), please email us at darrat@outlook.com. We will open an investigation with the carrier. Refunds or replacements will be issued only after the carrier confirms the package is lost.

• Stolen packages: darrat is not responsible for packages stolen after delivery confirmation. We recommend shipping to a secure location (e.g., your workplace, a local pickup point, or a locker service).

• Delivered but not received: Double‑check with neighbors, building managers, or your local post office. If still missing, contact us within 7 days of the "delivered" status.

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Incorrect Shipping Address

Please double-check your shipping address at checkout. If you realize you made a mistake:

• Within 2 hours of placing the order – Email us immediately at darrat@outlook.com with your order number and the correct address. We will do our best to update it before processing.

• After 2 hours – Your order may already be in processing. If the package is returned to us by the carrier due to an incorrect address, we will contact you to arrange re‑shipment. Additional shipping fees will apply.

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Split Shipments

If you order multiple items, they may be shipped in separate packages (e.g., if an item is on backorder or ships from a different warehouse). You will receive a separate shipping confirmation and tracking number for each package. No additional shipping fees will be charged.

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Pre-Orders & Backorders

If you purchase an item that is on pre-order or backorder:

• The estimated shipping date will be clearly stated on the product page.

• Your payment will be taken at the time of order to secure your item.

• You will receive a separate shipping confirmation when the item is ready.

• If you order in-stock items with a pre-order item, your in-stock items will ship immediately, and the pre-order item will ship separately at no extra cost.

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Gift Orders

• If you are shipping a gift, we can send the package directly to the recipient.

• Gift receipts and gift wrapping are available at checkout.

• The recipient will need the order number to make a return or exchange.

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Damaged in Transit

If your package arrives damaged, please:

1. Take photos of the outer box and the damaged item(s).

2. Email delvemediarts@outlook.com within 7 days of delivery with your order number and photos.

3. We will arrange a replacement or refund as quickly as possible.

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Contact Us

If you have any questions about shipping, need help tracking your package, or would like to request a shipping method not listed above, our team is here to help.

delvemediarts
Email: delvemediarts@outlook.com
Phone: +1 (0) 401-38-6150
Address: 213 Karen Lane, Radcliff, Kentucky (KY), USA

Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

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Every delvemediartspackage carries a piece of discovery — from our store to your doorstep, across cities and continents. We handle your order with care, because we know it's more than just a package. It's a find you've been waiting for.

Thank you for shopping with us – wherever you are in the world.

– The delvemediartsTeam

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delvemediarts – Curated for the world. Made for you.