Return policy

Last Updated: June 24, 2026

At darrat, we want you to love every discovery you make with us. But we also know that sometimes, things just aren't quite right — and that's okay. Whether you're shopping from across the street or across the ocean, we're here to make returns simple, fair, and stress‑free.

This Return Policy applies to all purchases made through our website.

Quick Overview

Item Category Return Eligible? Time Window Notes
Clothing & Accessories (unworn, tags on) ✅ Yes 30 days Original condition required
Jewelry (unworn) ✅ Yes 30 days Original packaging required
Earrings (all types) ❌ No – Hygiene reasons
Home & Living (unused) ✅ Yes 30 days Original packaging
Tech & Gadgets (unopened) ✅ Yes 30 days Seal intact; no returns on opened electronics
Books & Stationery (unused) ✅ Yes 30 days No marks, no damage
Beauty & Wellness (unopened) ✅ Yes 30 days Seal intact; opened items cannot be returned for hygiene reasons
Gift cards ❌ No – Non‑refundable
Personalized / custom items ❌ No – Made just for you
Final sale / clearance ❌ No – As marked

30-Day Return Policy

You may return most items within 30 days of the delivery date for a full refund or exchange, provided they meet the conditions below.

General Conditions for Return

To be eligible for a return, items must be:

  • Unused, unworn, and unwashed

  • Free of any stains, odors, or damage

  • With all original tags, labels, and packaging intact (where applicable)

  • In resalable condition

Category-Specific Return Rules

Category Requirements
Clothing Must have all original tags attached. No makeup, perfume, or deodorant marks.
Jewelry Must be in original box/pouch with all protective wrapping.
Earrings Non-returnable for hygiene and safety reasons.
Tech & Gadgets Must be unopened with original seal. If opened, returns are accepted only for defects (within 7 days).
Beauty & Wellness Must be unopened and sealed. Opened items cannot be returned for hygiene reasons.
Books & Stationery Must be free of marks, creases, or damage.
Home & Living (décor, kitchenware, candles) Must be unused and in original packaging. Candles must be unburned.
Gift sets / curated boxes Must be complete and unopened.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Earrings (any style, for hygiene reasons)

  • Underwear, swimwear, and lingerie (hygiene reasons)

  • Opened beauty, skincare, or wellness products

  • Opened tech/gadgets (unless defective)

  • Personalized or custom‑made items

  • Gift cards

  • Items marked as "Final Sale", "Clearance", or "Sample Sale"

  • Digital downloads or gift card codes

If you receive a defective earring or opened beauty item, please contact us — we will make it right.

How to Initiate a Return

Step 1: Email us at darrat@outlook.com with:

  • Your order number

  • The item(s) you wish to return

  • Reason for return (optional, but helps us improve)

Step 2: You will receive a return authorization and shipping instructions within 2 business days.

Step 3: Pack the item(s) securely in the original packaging (or any sturdy box). Affix the return label (if provided) and ship the package.

Step 4: Once we receive and inspect your return, we will process your refund within 5–7 business days.

Refunds

  • Refunds will be issued to your original payment method.

  • Original shipping charges are non-refundable (unless the return is due to our error or a defective product).

  • Restocking fee: A 10% restocking fee may apply to returns of certain items (e.g., large home goods, opened but unused tech) at our discretion.

  • You will receive a confirmation email once your refund has been processed.

  • Depending on your bank or credit card issuer, it may take an additional 3–10 business days for the refund to appear on your statement.

Exchanges

Need a different size, color, or variant? We make exchanges easy.

Option 1 (Fastest):

  1. Return the original item(s) following the steps above.

  2. Place a new order for the desired item(s) at darrat.com — this reserves your new item while we process the return.

Option 2:
Email darrat@outlook.com with your exchange request. We will guide you through the process. You may need to cover return shipping for the original item.

If you received a damaged or incorrect item, we will cover all shipping costs for the exchange.

Damaged, Defective, or Wrong Items

We quality‑check every order before it leaves us. But on rare occasions, things slip through. If you receive:

  • A damaged item (torn fabric, broken clasp, scratched surface, cracked screen)

  • A defective product (not working as intended)

  • The wrong item (different product, size, or color than ordered)

  • An incomplete order (missing items)

Please contact us within 7 days of delivery at darrat@outlook.com with:

  • Your order number

  • Photos of the issue (for damaged/wrong items)

  • A brief description

We will arrange a free return (if applicable) and send you a replacement or issue a full refund, including original shipping costs.

Gift Returns

Received an darrat item as a gift and need to return or exchange it?

  • With a gift receipt: You may exchange the item for something else or receive store credit.

  • Without a gift receipt: Email us with as much information as possible (giver's name, approximate purchase date). We will do our best to help.

  • Gift returns will be processed as store credit (not cash refund) unless the item was defective.

Gift cards are non-returnable and non-refundable.

International Returns (Outside the USA)

For orders shipped outside the United States:

  • Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.

  • We recommend using a trackable shipping method and keeping your receipt — darrat is not responsible for lost international return packages.

  • Customs duties and taxes paid at the time of original purchase are generally non-refundable. Please check with your local customs office.

How to Prepare Your Return Package

To ensure smooth processing:

  1. Make sure items are clean, unused, and have all tags/packaging.

  2. Pack them securely to prevent damage during return shipping.

  3. Include your order number inside the package (a printed email or handwritten note works).

  4. Use the return label provided (if applicable). If no label was provided, ship to:

darrat Returns
213 Karen Lane
Radcliff, Kentucky (KY)
USA

We strongly recommend using a trackable shipping method for returns. darrat is not responsible for returns lost in transit without tracking.

Contact Us 

If you have any questions about returns, exchanges, or anything else, our global customer care team is here to help — and we promise to reply with a smile.

darrat
Email: darrat@outlook.com
Phone: +1 (0) 401-38-6150
Address: 213 Karen Lane, Radcliff, Kentucky (KY), USA

Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

We want you to love every find from darrat. If something doesn't work for you, we'll make it right — simply, kindly, and quickly — no matter where you are in the world.

Thank you for being part of our global community.

– The darratTeam

darrat– Curated for the world. Made for you.